DIVAIN | Equivalence Perfumes

🍋 45% OFF ON EVERYTHING 💛

30 Days to Return. 100% Money Back guarantee TRY&BUY

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Återbetalningspolicy

At DIVAIN, our primary goal is to satisfy the customer, which is why DIVAIN offers the TRY&BUY service that allows you to try the perfume of your choice in the form of a sample to test the fragrance.

Try the TRY&BUY sample before opening the main product, and if you are not satisfied, we will assist you in returning it and getting a refund!

RETURN POLICY

For reasons of health and hygiene protection, we do not accept returns of unsealed products. Therefore, DIVAIN offers the TRY & BUY service, which gives you the opportunity to test your chosen 100 ml perfume in sample format so you can try the fragrance. All 100 ml perfumes purchased include a free 3ml sample.

We do not accept returns of the following products:

  • SAMPLE PACKS
  • ACCESSORIES
  • DISCOVERY SETS
  • DIVAIN HOME

To exercise their right of withdrawal, the consumer must inform DIVAIN by the means they deem appropriate (mail, email, web chat, never by phone as a request must be recorded in writing).

Withdrawal request

The customer has a period of 30 calendar days to exercise their right of withdrawal, starting from the date of receipt of the item or items. It is not necessary to indicate a reason for exercising the right of withdrawal. For greater agility in management, we appreciate it if the customer follows the detailed procedure below, although it is not mandatory for compliance with the rights envisaged in this section.

Return conditions

For returns, the customer has 30 calendar days to request a return. This can be done via 2 methods:

  1. You pay €4.95 for the return shipping cost.
  2. You have the option to receive the amount of the returned items in the form of a voucher to be used on another order in our online store.